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In Charge of Customer Satisfaction: A Competence Approach

by Michael Collins, Roger Cartwright, George Green, Anita Candy

ISBN 13: 9780631200871

Format: Paperback (209 pages)
Publisher: Wiley-Blackwell
Published: 13 Dec 1996

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Managing Resources Information: A Competence Approach to Supervisory Management (In Charge)

by Michael Collins, Roger Cartwright, George Green, Anita Candy

ISBN 13: 9780631209249

Format: Paperback (256 pages)
Publisher: Wiley-Blackwell
Published: 04 Apr 1998

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